Job Description
We are looking for an experienced Systems Engineer to take responsibility for the application management of a large-scale B2C platform. In this role, you will ensure stable operations, compliance with Service Level Agreements (SLAs), and continuous improvement of our application landscape. You will work closely with a Senior Project Manager based in Germany and support a long-term project setup with a duration of more than 3 years. This is a hands-on role with strong ownership of operations, support, and enhancements. Exposure supporting Frontend, Backend and DevOps stack is preferred.
Key Responsibilities
- Application Management: Ensure stable and reliable operation of a customer-facing B2C application according to agreed SLAs.
- Incident & Problem Management: Identify, analyze, and resolve production incidents and technical issues.
Perform root cause analysis and implement long-term fixes. - Support & Enhancements: Work on application support tickets as well as enhancement requests based on business needs. Participate in on-call support on a need basis.
- Release & Update Coordination: Plan and support software releases, updates and system upgrades in collaboration with DevOps and development teams.
- Change Management: Implement and coordinate application changes while minimizing operational impact.
- Stakeholder Collaboration: Closely collaborate with German project stakeholders, architects and product owners.
Act as technical interface between operations and development. -
Technical Skills: Microsoft Azure, Azure DevOps, Kubernetes (Basic), Postgres DBs, Application Management (Jira etc.), Java
Requirements
- Solid understanding of ITIL service management processes
- Willing to work as a 24/7 support, working in well-coordinated shifts within a supportive team, with schedules designed to keep your work–life balance
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Fluent in written and spoken English
- Ability to work independently and take ownership
- Strong learning mindset and ability to adapt quickly to new technologies