Responsibilities:

The role involves resolving incidents, monitoring applications, and collaborating with the senior team to ensure smooth operations.
The ideal candidate will have good technical grounding in Java, Unix/Linux, and Oracle, with a willingness to learn and grow in a structured support environment.

Responsibilities:

• Provide L2 application support for Java-based applications.
• Troubleshoot and resolve incidents related to Java, Servlets, JDBC, PL/SQL, and Unix environments.
• Perform log analysis, basic debugging, and issue triaging.
• Support deployment activities under senior team guidance.
• Monitor applications and batch processes, escalating issues as required.
• Collaborate with the onsite/offshore teams to ensure timely issue resolution within SLAs.
• Maintain and update documentation, issue logs, and runbooks.
• Participate in shift-based and on-call support rotations [ 24/7]

Requirements:

• Basic ITIL Knowledge, eader to learn, Monitoring alterts and Escalation support.
• Good knowledge of Java and ability to debug application issues.
• Understanding of Servlets, JSP, and JDBC for issue resolution.
• Familiarity with IBM Liberty and Tomcat for app deployment and monitoring.
• Awareness of frontend debugging concepts (HTML, JavaScript).

Years of Experience
1-2 Years experience

Notice Period –30-60 Days