Job Description

We are looking for an experienced Senior Software Developer for IT Services Management Team.

In this role, you will be responsible for the application management of a B2C application to meet the agreed Service Level Agreements (SLAs) and fulfil customer expectations.

You need to work on Support & Enhancement projects on a need basis.

We are seeking a hands-on Software Developer with strong experience in Backend and with DevOps knowledge as an added advantage

Responsibilities

• Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage.
• Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.
• Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations. All new features (minor) and bug fixes.

Requirements

Education and Experience:

A bachelor’s or master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.

Skills & Expertise:

Proficient in ITIL service management frameworks.

Strong analytical and problem-solving abilities.

Experienced in project management methodologies (Agile, Kanban).

Excellent English Communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.

Need to work for Support & Enhancement project, with on-call on a need basis.

Willing to work in Rotational shifts

This assignment is a long-term contract for more than 3 years.

Good knowledge in Backend Technologies