Job Description

We are looking for an experienced Technical Team Lead to guide a local IT Services Management Team and also acting as a software developer.

In this role, you will be responsible for the application management of a B2C application to meet the agreed Service Level Agreements (SLAs) and fulfil customer expectations.

You need to work on Support & Enhancement projects on a need basis.

You will work together with the responsible Senior Project Manager in Germany.

We are seeking a hands-on Software Developer with strong experience in Frontend + Backend + DevOps knowledge

Responsibilities

• Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage.
• Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.
• Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations.

Requirements

Education and Experience:

A bachelor’s or master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.

Skills & Expertise:

Proficient in ITIL service management frameworks.

Strong analytical and problem-solving abilities.

Experienced in project management methodologies (Agile, Kanban).

Excellent English Communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.

Ability to manage and lead teams, Willing to work in Rotational shifts.

Need to work for Support & Enhancement project, with on-call on a need basis.

This assignment is a long-term contract for more than 3 years.

Good knowledge in Frontend Technologies like Frontend, Backend & DevOps