Responsibilities

•    Daily maintenance tasks on application availability, response times, pro-active incident tracking on system logs and resources monitoring
•    Incident Management: Monitor and respond to tickets raised by the DevOps or project team or end-users. Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.
•    Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 
•    Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 
•    Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements

•    DevOps Skillset: Logfile analysis /troubleshooting (ELK Stack), Linux administration, Monitoring (App Dynamics, Checkmk, Prometheus, Grafana), Security (Black Duck, SonarQube, Dependabot, OWASP or similar)
•    Experience with Docker
•    Familiarity with DevOps principles and ticket tools like ServiceNow.
•    Experience in handling confidential data and safety sensitive systems
•    Strong analytical, communication, and organizational abilities. Easy to work with.
•    Optional: Experience with our relevant business domain (Life Sciences). Familiarity with IT process frameworks SCRUM, ITIL.