Responsibilities
- Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users.
- Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.
- Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues.
- Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles.
- Provide regular updates to stakeholders on incidents and resolutions.
- On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.
- Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).
Requirements
• Technical experience in Java Enterprise environment as developer or DevOps specialist.
• Familiarity with DevOps principles and ticketing tools like ServiceNow.
• Strong analytical, communication, and organizational abilities. Easy to work with.
• Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.
• Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL.