Job description

We are seeking an experienced and proactive ServiceNow Associate with at least 3 years of hands-on experience in managing and enhancing the ServiceNow platform. The ideal candidate will have strong expertise in ITSM (IT Service Management) and HRSD (Human Resources Service Delivery) modules, along with a solid understanding of platform capabilities and configurations

Responsibilities

•    Administer and support the ServiceNow platform, including user management, workflows, data policies, and access control.
•    Configure and maintain core ITSM applications such as Incident, Problem, Change, Knowledge, and Request Management.
•    Implement and support HRSD modules, including case management and employee self-service portals.
•    Perform routine platform maintenance, upgrades, patching, and performance tuning.
•    Develop and maintain custom applications, workflows, business rules, client scripts, and UI policies.
•    Collaborate with internal stakeholders to understand requirements and deliver scalable ServiceNow solutions.
•    Manage service catalog items, automation, and self-service capabilities.
•    Ensure adherence to governance and compliance requirements.
•    Monitor system performance and troubleshoot issues to ensure high availability and reliability.
•    Create documentation, training materials, and provide support to end users.

Requirements

•    Minimum 3 years of hands-on experience working with ServiceNow administration.
•    Strong expertise in ITSM module configuration and administration.
•    Practical experience working with HRSD and employee experience features.
•    Solid understanding of ServiceNow platform architecture and best practices.
•    Experience with Workflows, Business Rules, UI Policies, and Client Scripts.
•    Familiarity with Service Catalog, Reporting, and Performance Analytics is a plus.
•    Ability to analyze requirements and translate them into effective solutions.
•    Excellent problem-solving skills and attention to detail.
•    Strong verbal and written communication skills.

Preferred Qualifications:
•    ServiceNow Certified System Administrator (CSA)
•    Additional certifications in ITSM, HRSD, or related modules are a plus.
•    Experience with Agile or ITIL-based environments.