YOUR ROLE

• SAP Application Support (3rd Level): Daily support of SAP systems within SAP Support and AMS frameworks, providing 3rd level application support.
• Incident & Issue Management: Handling user tickets, analyzing SAP Notes, identifying, reproducing, and resolving incidents.
• Module Support Expertise: Functional support across multiple SAP modules including SD, MM, PP, FI/CO, EWM, and WM.
• Interface & Integration Support: Monitoring and supporting interfaces between SAP and external systems, including IDoc-, BAPI-, and RFC-based integrations.
• Testing & Documentation: Performing testing and creating documentation before and after system changes and enhancements.
• Change & Continuous Improvement: Supporting change requests and release management while providing system and process improvement recommendations.

YOUR PROFILE

• SAP Support Experience: 1–3 years of experience in SAP support / AMS environments.
• SAP Module Expertise: Strong functional knowledge in at least one SAP module (SD, MM, PP, FI/CO, EWM, or WM).
• SAP ECC & S/4HANA Knowledge: Hands-on experience with SAP ECC and/or S/4HANA, including SAP Note analysis and implementation.
• Technical skills: Basic ABAP reading and reporting skills are an advantage, combined with excellent communication, teamwork, and solution-oriented thinking.
• Soft skills: Excellent communication skills, team player attitude, solution-oriented thinking.
• Education and language: Bachelor's or Master's degree in IT related field, "business fluent" English and/or German language knowledge, confident communication abilities.
• Nice to have: Experience in ticketing systems (such as ServiceNow, etc.).