YOUR ROLE

We are looking for an experienced Systems Engineer to take responsibility for the application management of a large-scale B2C platform.
In this role, you will ensure stable operations, compliance with Service Level Agreements (SLAs), and continuous improvement of our application landscape.
You will work closely with a Senior Project Manager based in Germany and support a long-term project setup with a duration of more than 3 years.
This is a hands-on role with strong ownership of operations, support, and enhancements. Experience in supporting Frontend, Backend and DevOps stack is preferred.

Key Responsibilities
•    Application Management: Ensure stable and reliable operation of a customer-facing B2C application according to agreed SLAs.
•    Incident & Problem Management: Identify, analyze, and resolve production incidents and technical issues.
     Perform root cause analysis and implement long-term fixes.
•    Support & Enhancements: Work on application support tickets as well as enhancement requests based on business needs. Participate in on-call support on a need basis.
•    Release & Update Coordination: Plan and support software releases, updates and system upgrades in collaboration with DevOps and development teams.
•    Change Management: Implement and coordinate application changes while minimizing operational impact.
•    Stakeholder Collaboration: Closely collaborate with German project stakeholders, architects and product owners.
      Act as technical interface between operations and development.

Technical Skills
Experience supporting applications on following tech stack:
•    Microsoft Azure
•    Azure DevOps
•    Kubernetes (Basic)
•    Postgres DBs
•    Application Management (Jira etc.)
•    Java

YOUR PROFILE

Other Required Skills

•    Solid understanding of ITIL service management processes
•    Willing to work as a 24/7 support, working in well-coordinated shifts within a supportive team, with schedules designed to keep your work–life balance 
•    Strong analytical and problem-solving capabilities
•    Excellent communication and stakeholder management skills
•    Fluent in written and spoken English
•    Ability to work independently and take ownership
•    Strong learning mindset and ability to adapt quickly to new technologies