YOUR ROLE

• Provide L2/L3 production support for applications and microservices.
• Troubleshoot issues related to Java applications and SQL queries.
• Handle incidents, service requests, and changes using ticketing tools (Jira/ServiceNow).
• Perform incident analysis and RCA documentation.
• Monitor application health and ensure system stability.
• Collaborate with development, DevOps, and infrastructure teams to resolve issues.

YOUR PROFILE

• 3–5 years of experience in application or production support.
• Strong troubleshooting experience in Java and SQL.
• Good understanding of Microservices architecture and AWS.
• Hands-on experience with Jira or ServiceNow.
• Solid knowledge of incident management and RCA processes.
• Basic scripting/automation using Shell, Python, or Batch.
• Familiarity with monitoring tools like Grafana, ELK, or Datadog.
• Exposure to AWS services and CI/CD pipelines.
• ITIL certification or formal ITIL training.